Please join fellow hotel executives at Solution Builders Ltd’s lunchtime seminar


12.00—2.00pm, Tuesday 21st November 2006
Trafalgar 2 Room, Institute of Directors,
116 Pall Mall, London, SW1Y 5ED

Learn how your hotel can maximise RevPAR by simple
changes and improved management of your
communications systems

Today’s guests expect nothing less than a home from home when they stay at a hotel. Luxurious furnishings, excellent food and attentive staff are just the beginning. Guests – both tourists and business people – also expect communication services that enable them to reach family and colleagues around the world, and be easily contacted themselves.

At the same time, as a manager you naturally expect any improvements in guest satisfaction to translate into higher revenue opportunities, whether through greater staff productivity, more efficient hotel management, higher spending per customer or increased bookings.

Mission Impossible? We don’t think so.

Managing Directors
General Managers
Rooms Division Managers
Resident Managers
IT Managers

Revenue Enhancing Proposals
Improved Call Yield Management
New Guest Services
Cost Reduction Solutions

Join us at lunchtime on the 21st November for an informative seminar delivered by leading authorities in hotel communication solutions, and discover how your hotel can once again start using your telephony system to maximise your potential RevPAR!


James Fothergill
Country Manager, FCS
Derek Wood
Managing Director, DWA
FCS delivers value added applications to the hospitality industry. Clients include the Hilton Group, Hyatt Hotels and the Intercontinental Group. James will explain how new customer service applications can increase guest satisfaction leading to enhanced revenues.Derek is the leading independent communications consultant to the hospitality industry in the UK. Clients include Savoy Hotels, The Ritz, The Dorchester and many others. His talk will focus on the communications challenges facing hotels today and outline solutions on how to overcome them.
Peter Evetts
Managing Director, Data Track Comms
Peter Tebbutt
Marketing Director, Alcatel
Data Track solutions have been developed over 10 years working with some of the world’s leading hoteliers such as Moat House, MacDonald, Marriott, Millennium Copthorne and many leading independents. Peter will outline how effective Call Yield Management can reverse the downward trend of telephony incomes and become a significant revenue stream once again.Alcatel is the #1 provider of telephony solutions to the hospitality industry worldwide. Peter will outline the reasons behind Alcatel’s success and the additional revenues their systems can help to generate.