Alcatel Premium Partner

SBL has been an Alcatel Premium Partner – the highest certification – since our inception. We pride ourselves on the quality of our technical resources and the intimate understanding they have of Alcatel voice and data solutions.

SBL only employs Alcatel Certified Systems Engineers (ACSE) so our customers can be sure that they are being served by the best available personnel in the UK.

Our relationship with Alcatel is multi-point across all aspects of the organisation from sales, through marketing to the all-important technical contacts that enable us to resolve customer problems very quickly. We have never failed to resolve a customer fault within our contractual obligations.

SBL specialises in delivering bespoke solutions to our clients under-pinned by a thorough knowledge of their business requirements and ambitions. We have been particularly successful in the high-end hospitality marketplace where our customers – the luxury hotels – demand flexibility and responsiveness from their suppliers in order to tailor the unique experience for their guests. SBL provides an all-encompassing solution for hotels including Premises Management Systems (PMS), Call Accounting and other applications that facilitate productivity and efficiency.

SBL is proficient in all aspects of the Alcatel technology sets – including voice (IP, Digital and Analogue), data, contact centre and Unified Communications.