ALCATEL–LUCENT

Occupancy Based Charging for Maintenance Services

As part of SBL's ongoing commitment to providing superior support for Alcatel–Lucent communications systems for the hospitality marketplace, we are pleased to introduce another innovative feature to our maintenance service – Occupancy Based Charging (OBC).

Why pay for maintenance whose cost is based upon the number of telephones & extensions connected to the central switch when for the majority of time some of them are not being used?

Would you be happy to pay full price for something that you don’t use? E.g. a West End season ticket that only allows access to 80% of the shows?

Welcome to OBC

SBL will base our support charges according to the occupancy rate of your establishment at the time of contract initiation. Just tell us what the average occupancy rate has been recently and we will amend our pricing accordingly.

E.g. for your hotel, an annual support charge of £2,000 per annum will be reduced to £1,660 if you inform us of an 83% occupancy.

*To cover our fixed costs, the minimum occupancy rate that we can support is 70%.

OBC is sure to provide you with even better value! Just pay to support what you are using, not for an expensive estate of redundant equipment.

After 6 months, let us know what the new occupancy rate is and we will amend your support charge accordingly. If the rate has declined we will issue you a credit to use against new services purchases.

I’m sure that you will agree that OBC provides maximum value for money for support of your Alcatel–Lucent communications infrastructure. Our approach is to form a partnership relationship with our customers built upon trust and mutual business understanding.

SBL is committed to providing the best service for hotels and hospitality. Don’t forget that in addition to OBC, we offer:

  • 3 Months Free Support
    15 months support for the first year – we will provide cover immediately to overcome any notification issues from your legacy provider.
  • Best Available Technical Skills
    Unrivalled technical expertise and experience within the hotel marketplace from our team of ACSE consultants led by Paul Page.
  • Calls Answered within 20 Seconds
    When you call SBL we guarantee to answer your call within 20 seconds. No recorded voice message, no prompting required, just straight through to one of our technical consultants.
  • Keeping You Updated SBL
    wants to keep you updated of fault progression. The ability to track your calls on the web, be updated via text message, email or instant messaging is all part of the service we offer.
  • Flexible Response Times
    SBL wants to tailor our solution around your requirements. We are flexible enough to develop this approach with you. Whatever response time your business requires, SBL is able to meet it. We will not commit to anything unless we are 100% confident we can deliver.
  • No Penalty Cancellation Fees
    We pride ourselves on our quality of service. Should we fail in our service delivery, and you wish to terminate your contract as a result of this, there will be no cancellation fee.
  • No Calls Bonus
    In the event that the number of calls you place on SBL during the year falls below an agreed threshold, then we believe you should benefit from a lower premium, discounted by 10%, the following year.

No other provider can match our understanding of the luxury hotel marketplace.

Please email info@solutionbuilders.co.uk or call SBL on 0844 3356455.